Verhagen IT Group offers multiple possibilities when it comes to Service Level Agreements contracts (SLA). These SLA contracts are an extension to our Monitoring systems. Our support employees are well-educated and driven professionals. Our support team is 24-7 ready to solve any IT problems, requests and changes. Support request can be made by phone, e-mail and WhatsApp. Our support team at the Network Operations Centre (NOC) monitor all systems 24-7 so if there is an issue or problem the fix it right away before you even notice them.
Our support team works with a ticket system, every problem, request etc. is registered and documented. All the tickets are given an urgency, herby we can determent the impact of the issue and solve it on the basis of its urgency. In a Service level Agreement (SLA) we can define these urgency levels of service. Every month we send a monthly report, these reports contain;
information about uptime of the hardware, used bandwidth, open issues and solved issues.
For more information about our support you can contact us through our contact form, for online help please use our remote control through TeamViewer;